Anger

Third Installment

Meredith speed-dialed her husband, Tony, a senior firefighter in the local volunteer fire department. He picked up immediately, “What’s up?”

“You need to get to the lake right away. Deborah went swimming in the storm, and they can’t find her.”

“Okay, who’s there with her? Where are you?”

“Alex and Roxy are there, but they can’t swim well enough to look for her. I’m at home.”

“I’m on another rescue call right now, but I’ll get there as soon as I can,” Tony responded.

“Damn it!” thought Meredith, but Tony hung up before she could argue.

She dialed Alex back, “They are on their way.” She put down her phone, gave in to her fear, and began to cry.

*******************

Roxy stood like a statue at the end of the dock, frozen, drenched, her mind filled with darkness. Her only thought was, “I’ll never see her again; she’s dead.” Each time these words cycled through her brain, a gushing torrent of sorrow denser than the sheets of rain around her washed through her. Though she remained upright, she was completely unaware of her body.

*********************

Alex paced back and forth on the porch, cell phone in hand, mumbling to himself, “Hurry up, hurry up.” Minutes were like hours. Jason took out his earbuds and played the cartoon on his iPad’s speaker. Silly, childish tunes filled the cabin.

**********************

Deborah stroked steadily, stopping every minute or so to look around. Sometimes she felt closer to the flag, and at others, she could see she had veered to the left or right. She needed to touch shore on the small stone beach beneath the flag. On either side of that beach, she knew, were trees and large rocks at the shoreline—no place to climb out of the water. She checked her direction and swam forward again. Stopping to look around broke her rhythm and slowed her progress. But gradually, stroke by stroke, she neared the dock with the flag at its tip.

Twenty feet from shore, she gingerly lowered her foot to test the depth, and it sank into the muck on the bottom of the lake. A few more strokes and she touched coarse sand. She pulled her tired body up from the water and waded slowly toward shore, larger rocks on the lake’s bottom bruising her unsteady feet.

Through the rain, she saw, with a sinking heart, a man who was standing in the doorway of the cottage withdraw inside and close the door. A flicker of confusion flared in her mind. She refocused on breathing deeply, slowing her pulse, and relaxing her tense muscles. The downpour had let up enough that she could dimly see her sister’s cabin on the opposite shore. Imagining that Alex and Roxy might be able to see her, especially her bright green bathing cap, she turned and waved both arms in hopes they would see she was okay.

As she rested in the lighter downpour, Deborah considered her options. Why had the man gone inside instead of coming to the shore to help her? Did he not see her? Should she knock on his door? She felt physically exposed in her dripping suit and shy about knocking on a stranger’s door. If the man opened it, would he help, only to later broadcast the incident throughout her sister’s small community?

Her sense of independence and self-reliance asserted itself. This was up to her. She had never been able to rely on anyone else, anyway. When she tried, they’d let her down. So, if she couldn’t seek help from the man, should she try to walk barefoot, on the muddy woods road, out to the highway to flag someone down? Did she have enough energy to swim back across the lake once the storm let up? The answer to the last question was clear. Already, after just a few minutes of rest, she felt alert, renewed, and confident.

For a short while, Deborah stood, resting in the shallow water. From time to time, she waved at the opposite shore but could see no movement there. The thunder and lightning had ended, but the rain had only diminished slightly. She knew the longer she was gone, the more worried they would be. Soon she felt ready to start back. She waded out to the edge of the mucky bottom and lifted her legs, surging forward with strong arms. “Take it slow,” she said to herself, “you can do this.”

Minutes passed, and she frequently stopped to get her bearings, but each time she checked and reoriented, she was nearer home shore. About halfway across, she could see Roxy standing stock still on the pier. A few seconds later, Alex appeared beside her. Deborah shouted and waved. No response from Roxy, but Alex’s angry voice boomed across the waves. “You get in here, right now!” A flicker of dread rose in her chest. She had been right; they were mad at her. Alex shouted again. Deborah called out that she was coming as fast as she could and strained to pick up her pace. What would she face when she reached shore? She almost wanted to stay in the water, but that was not an option. Soon, she put her feet down on the pebbly bottom of her sister’s beach and dragged her utterly exhausted body out of Concord Lake. The rain had finally stopped.

To be continued tomorrow

One – Self-Respect

I’m trying to help someone hard of hearing fill a prescription for her asthma inhaler. First, I call the pharmacy to see if the refill order we submitted several days ago has been filled. The pharmacist tells me the inhaler is ready for pick up, so I send S off to the pharmacy to get it. She returns and says that the inhaler costs $50 more than it did the last time she refilled it; insurance has refused to pay for it, and the pharmacist recommends calling the insurance company. I sigh because this has happened before, and sorting it out has not gone smoothly, but I make the call.

The customer service representative tells me that, oddly enough, for this script, the brand inhaler is less expensive ($50) than the generic, and the doctor has ordered the generic, which costs $100. Still, he says, there should be no problem because he can see on S’s record that the pharmacy placed a claim yesterday for $50 for the brand inhaler. So why I ask, is the pharmacy now trying to charge $100? He says he doesn’t know; I should call the pharmacy back.

I do. The pharmacist says the insurance company is wrong; the doctor prescribed the $100 generic, but the patient refused to accept it, so they canceled the order. The calm tone in my voice deteriorates, and its pitch rises. I am frustrated. The insurance company is saying one thing, the pharmacy another. I try again to explain what the insurance agent has said and ask the pharmacist why a claim was made yesterday for $50. The pharmacist denies this. Why can’t they just give us the brand version, I ask. The pharmacist repeats, slowly, as if talking to a child, that she can do nothing more to help except call the doctor’s office on our behalf, or I can call instead. I ask her to stop and listen to me. I say I’m not stupid, and she responds that she didn’t say I was stupid. I counter, “You are talking to me like I am stupid.” Suddenly, a light goes off in my head, flashing neon red – DISRESPECT!

Now I am angry. I snap at the pharmacist, “Never mind. I will call the doctor’s office and sort this out myself.” We hang up, and I do so. I try to explain calmly to the medical assistant that I’m frustrated and need to talk directly to a human being about a prescription refill—no voicemail, no leaving a message. This is an emergency. The patient has asthma and needs her inhaler right away. I explain the cost differential between brand and generic. The assistant gets it, takes the matter in hand, puts me on hold for a couple of minutes, then returns to say it’s all set. They have sent a script for the brand inhaler to the pharmacy. I hang up and feel relieved. Then S comes to me holding her phone, which transcribes voicemails into texts. She shows me a text from the pharmacy, received while I was on the phone with the doctor’s office, saying they have sorted everything out, re-run the prescription for the brand version, and it’s ready for pick up. No apology and no recognition that there had been any previous confusion. “OMG! Why didn’t they do that in the first place?” I scream.

Later, I reflect on this incident. First, I am embarrassed and ashamed of my childish and rude behavior toward the pharmacist. Second, I realize that the moment I felt disrespected, my controlled frustration turned into boiling anger. Then I ask myself why feeling disrespected disturbs me so much. Suddenly I have a flash of insight; someone else’s disrespectful treatment triggers my lack of respect for myself—my deep-rooted sense that I am stupid, inadequate, and unacceptable. So, besides working on breathing and calming down when disrespect provokes anger, I must also work on respecting myself. And that is a really tall order! But, if I can do that, perhaps it will help me genuinely respect the others I encounter in pharmacies, doctor’s offices, insurance companies, and everywhere.

Does this ring a bell, touch a nerve, or resonate with you?

Two – Other Respect

It’s 11:00 a.m. on a hot summer day. I pull into the parking lot of a memory care facility where I am visiting a patient. When I exit my car, I notice a small dog in the car parked next to mine. Alarm bells go off in my head as I remember all the warnings about leaving children and animals in closed-up vehicles in hot weather. The driver cracked all four windows about two inches, but it must still be sweltering inside the car. What shall I do? I decide to go inside and ask the receptionist if they know who owns the vehicle. They don’t. I’m pretty worked up by this time, wondering what to do, so I go back to the car and try the passenger side door. To my great relief, it opens. The little dog, looking forlorn but okay, lays on the front passenger seat and looks up at me with sad eyes.

The dog is no longer the problem, but I know the owner will be one. So I decide to wait until they return and confront them about leaving the dog in a hot car. I wait about 10 minutes, petting the dog on the head, talking soothingly to it, and looking around for the owner. I worry about what to say to them but can’t settle on anything that feels comfortable, so when he arrives, I haven’t decided what to say, and I’m not ready.

I begin badly. “This is terrible; it’s too hot to leave a dog in a closed car!” His back goes up immediately, and he defensively explains that he is taking care of an elderly father who lives in this facility; he takes excellent care of this dog and doesn’t need my interference to add to his stress load. Besides, it’s not that hot, and he’s only been gone 15 minutes; the dog would have been fine. He slams the passenger door, gets in the car, and drives off. I’m angry and embarrassed and know I have handled the situation poorly, but I try to put it aside and visit the patient I’ve come to see.

Later, as I reflect on the incident, still feeling uncomfortable about my reaction, I try to rationalize my behavior. Probably the dog would have been okay, but how was I to know how long the owner had been gone or when he would return? What if the door had not been unlocked? Would I have called the police? That would have made an enormous scene. Should I have suggested that the next time he leaves the dog in the car, he should leave a note on the window saying how long he would be gone? Should I have expressed sympathy about his stress? However disrespectfully I behaved toward the owner, I still did not regret my intervention on behalf of the dog.

After more self-examination, I realized that I spent the entire ten minutes waiting for the owner’s return stewing about how to confront him. Instead, I could have paused, identified the roots of my feelings and calmed them, opened my mind and heart to the owner’s perspective, and chosen a kind, non-aggressive approach to intervention. One takeaway—if you don’t know what to say, don’t say anything. I knew nothing about the life of this dog owner, but I chose to judge him and find him unworthy of respect.

I still don’t believe he should have left his dog in the car, but I hope I will respond less self-righteously, more courteously, and skillfully in similar future situations.

Does this ring a bell, touch a nerve, or resonate with you?

Perspective (3)

Two Tales About Respect